Questions and Contact
Frequently Asked Questions
Do the colours last long?
Yes. We use specific dyes for cotton fabrics, developed to offer good durability over time.
To keep your socks in excellent condition:
- Wash socks inside out
- Wash at low temperatures (max. 40°C)
- Avoid tumble drying
- Do not dry clean
Are the socks original Nike?
The socks used are genuine Nike products, legally acquired. CoolDad® customizes them and then resells them.
In the European Union, the resale of authentic products may be permitted under applicable legal terms, provided that brand rights and current legislation are respected.
How long does it take to receive my order?
We need approximately 2 business days to prepare the order.
After dispatch:
- Portugal / Europe: 4 to 7 business days
- America: 5 to 10 business days
- Other countries: the deadline may vary depending on the location
Once the order is shipped, you will receive the corresponding tracking code.
How do I choose my size?
Consult our support page Size Guide, where you will find all the necessary information to choose the ideal size.
Can I return the product?
Yes. Consult our support page on Returns and Refunds, where you will find all the conditions and instructions for making a return.
Contacts
If you have any other questions, please contact us:
📧 info@example.com