Shipping Policy
Shipping with Tracking
At CoolDad, we are committed to providing a reliable and efficient delivery service.
All orders include tracking, so you can follow your shipment from dispatch to delivery.
After your order is dispatched, you will receive a tracking code via email.
Preparation Time
We aim to prepare and dispatch your order within 1 to 2 business days after payment confirmation.
Estimated Delivery Times
Delivery times vary depending on the destination:
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Portugal: 2 to 5 business days
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Europe: 4 to 7 business days
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America: 5 to 10 business days
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Rest of the World: up to 14 business days
These times are estimates and may vary during peak seasons or due to external factors.
Shipping Costs
Shipping costs are calculated at checkout, according to the order's destination.
- Portugal: €6.50, free shipping for orders over €50.
- Europe: €10, free shipping for orders over €100.
- Rest of the World: €15, free shipping for orders over €130.
There may be free shipping campaigns, which will be automatically applied at the time of purchase.
Address Verification
Please ensure that the delivery address provided is correct and complete.
CoolDad is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
If you detect any error after purchase, please contact us as soon as possible via:
Customs and International Taxes
For orders outside the European Union, customs fees, local taxes, or additional costs may apply. Although we are not aware of any countries currently doing so, if this occurs, it is the customer's responsibility.
Returns
If you are not satisfied with your purchase, please consult our Refunds and Returns page for applicable conditions.
Customer Support
For any questions related to shipping or deliveries, please contact us:
We will respond as soon as possible.